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21 Dukes Casino advertises that its vision is to be “the most advanced online gaming platform”. How well has 21 Dukes Casino gone in being the most advanced online casino? Does the casino offer a huge number of quality online casino games; does it offer huge bonuses; does it provide easy deposit and withdrawal options; does it offer fast payouts; is its customer support department responsive and helpful?
Yes, 21 Dukes Casino is legit. And it is not a scam because they will never steal your money or credit card details. This review will show you all about 21 Dukes Casino and if they actually pay their winners or not.
This 21 Dukes Casino review will examine casino site in order to provide you with the information that will help you answer these questions and more.
21 Dukes Casino review at a glance
- The website is www.21dukes.com
- Is an online Casino founded in 2008, and operated by the Blacknote Group
- Licensed by the Curucao e-Gaming Commission
- Is as instant play and mobile friendly casino
- Powered by a lot of software providers that include Microgaming, Betsoft, Pragmatic Play, Habanero, Octopus Gaming, NextGen Gaming, and more
- Provides a wide range of online casino games that includes slot games, table games, video poker games, casual games as well as live dealer games
- The welcome package consists of 25 no-deposit free spins, and match bonuses up to $6750 spread to cover the first five deposits
- Supports a wide range of deposit and withdrawal options
- The minimum deposit is $10, while the maximum withdrawal is $4,000 per week
- Customer support is available via email (support@21dukes.com)
What is 21 Dukes Casino?
21 Dukes is owned and operated by Blacknote Entertainment Group. Like the various casinos operated by this Group, 21 Dukes Casino was birthed as we know it today in 2008, though they’ve been existing in another form since 1999. The other casinos in the Blacknote Group include 7 Spins Casino, 7 Reels Casino, Slots Village, Winward Casino, Casino Moons and more. This shows that 21 Dukes is run by operators with a wealth of experience in the business.
Save for the brand name and theme colours, 21 Dukes Casino will be identical with its sister casinos. They run on the same software, offer the same games and promotions, and more. 21 Duke Casino is also fully licensed by the Government of Curacao.
To use the casino, you’ll have to visit their website (www.21dukes.com) to create an account. The site is available in a number of languages (English, French Spanish, and German). If you’re not resident in any of the restricted countries (more on that later) and you meet the age requirement (18+), you can use 21 Dukes Casino. Creating an account is simply clicking by providing your information in the relevant fields, after clicking “Join Now” in any page of the site.
Features
Instant Play Vs Download Play
Casino games are made available in downplay play and instant play. The former requires you to download the casino software to your device, while the latter requires no download, and only entails using a web browser to access the games directly from the casino’s servers. You’ll want a casino to provide the two options so that you can make a choice of what best suits you. However, like its sister casinos, 21 Dukes is an instant-play casino; meaning it has no download option.
Mobile Compatibility
The ideal online casinos should be compatible with mobile devices; and 21 Dukes Casino ticks that box. The online gaming house works well on desktop platforms (Windows and Mac), as well as mobile platforms (Android, iOS, etc). Thus, you don’t need to be before your computer for online casino gaming action; you can play casino games on the go (from anywhere and at any time) on your smartphones and tablets.
Software
An online casino can only be as good as the powering software, so the ideal casino should be powered by state-of-the-art software. 21 Dukes Casino also ticks the box in this regards, as the casino is powered by some of the best software providers in the business.
In the house, you’ll find online casino games from Microgaming, BetSoft, Pragmatic Play, Habanero, Octopus Gaming, NextGen Gaming, Genesis Gaming; while Visionary iGaming, and Vivo Gaming power their live casino. These providers are some of the best in the industry; this promises top quality games featuring state-of-the-art graphics, sound and other quality elements.
Remembering the saying that variety is the spice of life tells you that having many providers in the house spice the action. The different game providers differentiate and try to outdo the competition by including unique features in their games; so with different providers in the house, players will have access to a whole lot of different unique game offerings.
Games Selection
An online casino promising top-notch entertainment will provide a variety of online casino games. With a huge selection of games, a player is more likely to find a game to dispel the mood and bring joy. With many game providers in 21 Dukes Casino, what will be surprising is not having enough games. As it turns out, 21 Dukes didn’t give us that surprise. The casino has a humongous amount of games. The only category of table games you’ll not find in 21 Dukes Casino is Craps; so all lovers of the dice will have to go to another online casino. However, you’ll find all the other categories of online casino games represented, which are slot games, table games, video poker games, and even live dealer games.
Slot Games
When they started, the slot games were more associated with the Duchesses than the Dukes, but these games have grown in popularity and acceptance, that no serious casino can do without them. It’s, therefore, no surprise that 21 Dukes Casino offers tons of slot machines for your spinning delight.
No matter what topics interests you, you’ll find a slot game you can indulge in; from horror themes to funny themes, from ancient civilization themes to futuristic themes, from fighting themes to racing themes, and even themes straight out of the movies.
The casino holds many of the classic slots which are still relevant for their simplicity, as well as the modern video slots which introduce relative sophistication in gameplay. Classic titles include: Fire88, 888 Gold, Aztec Gems, Triple Tigers, Irish Charms, Monkey Madness, Lucky Seven and more; while the video slots include: The Dog House, Faerie Spells, 7th Heaven, Gold Rush, Hot Safari, The Catfather II, 7 Monkeys, Ancient Egypt, Romeo and Juliet, Asgard, Diablo 13, A Night in Paris, Good Girl Bad Girl, Black Diamond, Legend of the Nile, Greedy Goblins, Ogre Empire, and more.
Table Games
Table games are the face of casino gaming (at least in the movies). Thus, any serious casino should offer a variety of these games. 21 Dukes Casino ticks the box by providing all the popular table games. You’ll find table games requiring strategy such as Blackjack. The different versions of the game are provided such as American Blackjack, Royale Blackjack, Classic Blackjack and more. For table games of blind luck, 21 Dukes Casino provides Roulette; you can spin the Roulette wheel and watch where the ball will stop on the different versions of Roulette such as French Roulette, European Roulette, Crystal Roulette, American Roulette, and more. The online casino also offers table games such as Baccarat.
Video Poker Games
Video Poker games are gaining popularity because they combine video slots and poker. Thus, any serious online casino should provide these games. 21 Dukes Casino holds all the popular titles in this category such as Jacks or Better, Joker Poker, Deuces & Joker, Tens or Better, Double Joker Poker, Aces & Eights, Bonus Deuces Wild, and more.
Casual Games
21 Dukes and its sister casinos are the few casinos that have a strong focus on Bingo games. Thus, fans of fast action games will find joy in the casino. You’ll find different Bingo rooms with a range of card cost and Prize pools.
Live Dealer Games
Live Dealer Games mixes the excitement of real-life brick and mortar casino gaming with the convenience of online casino gaming. Therefore, since these games are the closest a player can get to real life casino experience when playing online casino games, the ideal online casino should support these games.
21 Dukes Casino offers live dealer games. Powered by Visionary iGaming and Vivo Gaming, professional dealers stationed in brick and mortar casinos will be dealing the cards (or spinning the wheels) while the whole action is relayed to the player using video technology. The sleek software comes with pop-ups during gameplay that will prompt the player to make his/ her move. Live Dealer games in the casino include Live Blackjack, Live Baccarat, and Live Roulette.
Jackpots
Most casino players are jackpot chasers who want to hit a big score with their small bets. Thus, the ideal casinos should offer a good number of jackpots. The progressives are the deal makers, jackpots because the pot grows every time the featured game is played (until it is won), and can grow to life-changing sums. However, huge fixed jackpots are also very attractive.
21 Dukes Casino does not offer many of the progressives, but make up for that with a lot of fixed jackpot games; some with pots that will rival the progressives. For example, jackpot games and their pot at the time of writing are: Farie Spells ($1,401,441.75), The Catfather II ($115,257.93), 7 Monkeys ($372,780.32), Black Diamond ($244,218.96), Reels of Wealth ($1,401,441.75), Legend of the Nile ($178,255.48), and many others.
The only thing is that there is no separate section for the jackpot games, so you’ll have to scroll through the games to look for jackpot games. However, there is a red marker on each jackpot games which will help you identify them as you scroll through.
Bonuses and Promotions
Promotions allow you to play real money games with freebies given by the house. Thus, without using your own money, you still have the chance of winning and increasing your bankroll. 21 Dukes Casino offers a lot of bonuses and promotions to attract new players and to maintain existing members. These offers include the welcome bonus, match bonuses, tournaments, loyalty program and more.
Welcome Bonus:
This is the golden handshake you get for signing up with 21 Dukes Casino instead of the other competing houses. For this package to do its job in turning your eyes from other houses and focusing it on the particular casino, it has to be attractively huge. 21 Dukes Casino does not disappoint in this regard. Their welcome bonus is one of the biggest in the industry. It comes as a tantalizing package consisting of a no-deposit part and a deposit part.
- The No-Deposit Part
Upon signup, 21 Dukes will award you with 25 free spins. You don’t have to make a deposit before you get the free spins. Thus, you can start enjoying casino gaming action even without making any deposit.
- The Deposit Part
21 Dukes Casino will give you a deposit bonus for the first five deposits as follows.
First deposit – 200% cash bonus up to $2,000
Second deposit – 100% cash bonus up to $1,000
Third deposit – 100% cash bonus up to $1,000
Fourth deposit – 100% cash bonus up to $1,000
Fifth deposit – 175% cash bonus up to $1,750
Thus, the welcome package comes out as one of the biggest in the industry. The full value of the deposit bonus is $6,750 if maxed with five initial deposits of $1,000 each; add that to the 25 free spins before it and you have an offer that is hard to beat.
Match Bonuses
Not only new members have reasons to smile in 21 Dukes Casino. Old members also have reasons, as there are daily match bonus offers in the house. That is, as an old player, every time you make a deposit, you’ll be rewarded with a cash bonus. The size of the bonus depends on the size of the deposit and the day of the week that the deposit is made (as there are different offers for the different days). For example, for deposits on Mondays there are 5 offers that include: getting 25% cash bonus for deposits up to $49, getting 50% cash bonus for deposits of $50 – $74, getting 75% cash bonus for deposits of $75 – $99, getting a 150% cash bonus for deposit of $100 – $199, and getting a 200% cash bonus for deposit of $200 or more. There are 7 Tuesday offers that include the first four Monday offers and: get 200% cash bonus for deposits of deposit $200 – $499, get 250% bonus for a deposit of $500 – $999, and get 300% cash bonus for a deposit of $1,000 or more. There is 6 such Wednesday offer, 7 such Thursday offers 5 such Friday offers, 7 such Saturday offers, and 5 such Sunday offers.
Tournaments
There are a host of slot tournaments on offer in 21 Dukes Casino, and these come with huge prizes. As with most tourneys, players earn points for wagering on selected games, and at the end of the tournament, the players with the most points clear the pool. At the time of writing, some tournament available included:
- Cash Craze – You need a minimum $100 deposit to qualify for the “$100,000 Giveaway” tourney. 1st place get $50,000; 2nd place gets $12,500; 3rd place gets $5,000; 4th – 10th places gets $1,000 each, while 11th – 30th places gets $500 each
- Crack the Casino Vault – You only need to enrol to be eligible. 1st place gets $7,500; 2nd place gets $4,000; 3rd place gets $2,000; 4th place gets $1,000; and 5th place gets $500.
- Dragon Race Party – There are no minimum deposit requirements to qualify; just play the selected games and accumulate required points. 1st place $25,000; 2nd gets place $5,000; 3rd place gets 4th – 10th places gets $1,000 each; and 11th – 20th places gets $500 chip each.
There were tournaments for specific days such as Thermal Thursday, Sunday Storm, and Super Sunday Reel.
Apart from the big prizes on offer, one interesting takeaway is that, in most of these tourneys, the prize gets to the 20th placed players. Cash Craze even rewards down to the 30th placed player. With so many players to be rewarded, you stand a better chance of getting part of the pie, as against houses here a single person clears the pool.
Loyalty Cash Backs
21 Dukes Casino gives all players a 15% cash back on the sum of all deposits made a previous week. For example, if all your deposit in a week totals $200; on Monday of the succeeding week, you’ll get $30 (= 15% of $200) credited to your account.
Cash Backs are the ultimate casino promotions because unlike other offers that credit your bonus account and cannot be withdrawn until playthrough is completed (more on that later), the cash back is straight to your cash account, and is ready for withdrawal immediately if you so wish.
Loyalty Program
21 Dukes Casino has a 6 tier VIP program that opens up different rewards to loyal players. Players accumulate points as they play casino games, and they climb up the VIP levels as their points grow. The VIP levels and qualifying points are:
- Basic – 0
- Silver – 1,000points
- Gold – 5,000 points
- Platinum – 20,000 points
- Titanium – 50,000 points
- Master – 150,000 points
Each higher level attracts some perks and better which include faster points earning ability, bigger withdrawals, higher bet limits, entry to exclusive promotions, and more.
Bonus Conditions
As you would have guessed, the casino offers come with conditions. Certain conditions attached to casino bonuses can make redeeming and playing with bonuses less desirable, so it’s important to consider the conditions attached to casino bonuses.
Sign Up Free Spins Conditions
First, free spins wins are regarded as cash bonuses. That is, if you win $100 from your free plays, the money is not credited to your cash account, but to your bonus account, which means it cannot be withdrawn. For money in your bonus account to be released to your cash account for withdrawal, it has to be played through a number of times. For the signup free spin, the playthrough requirement is 20 times the free spin winnings. In our example of winning $100 from the sign up free play, you’ll have to wager $2,000 (= 20 X $100) before you can have any funds released to your cash account for withdrawal.
Also, after meeting the playthrough, there is a maximum withdrawal cap on winnings from sign up free spins. You’ll be allowed to withdraw only $100, and any remaining balance will be forfeited. This withdrawal cap simply means that 21 Dukes Casino is designed so as not to make large payouts for the signup free plays.
Lastly, even after meeting the playthrough, you’ll have to make a deposit transaction before you’ll be able to withdraw the $100. Thus, while you do not require any deposit to get the signup free spins, at the end of the day, to get any of the cash in your hand, you’ll have to make a deposit.
Sign Up Deposit Bonuses Conditions
The deposit match bonuses are subject to a playthrough requirement of 35 times bonus amount plus 35 times deposit amount. Mathematically: 35 X (Bonus amount + Deposit amount). Thus, if the first deposit made is $200, the 200% match up will yield a bonus of $400. In that case, before you can make any withdrawal, you’ll have to wager $21,000 (= 35 X ($200 + $400)).
Being made to wager over $20,000 to clear a bonus redeemed from a $200 deposit is not an appealing proposition. Thus, the wagering requirement of the deposit sign up bonus comes out as too high (which means bad). The offer of 21 Duke is way higher than the industry average, which is “20 X (bonus amount + deposit amount)”. In fact, 21 Dukes Casino and its sister sites have some of the highest bonus wagering requirement in the industry. With the high wagering requirement of 21 Dukes Casino, you’ll have to spend relatively more (and wait relatively longer) wagering before you can clear your bonuses (and any winning from the bonus plays) for a withdrawal.
Other Bonus Conditions
21 Dukes Free Spins Fun
As documented, other than the welcome offers, 21 Dukes gives free spins, match (deposit) bonuses, and even bonus money from time to time. These subsequent free spins are subject to a wagering requirement of 25 times the free spin wins. This is higher than the WR of the sign up free spin, but still relatively low. Any bonus money given is also subject to a wagering requirement of 25 times the amount; while subsequent deposit bonuses have the same WR as the signup deposit bonuses, that is 35 X (bonus amount + deposit amount).
Free plays here do not have a withdrawal cap, but you’ll need to make a deposit prior to completing playthrough, else your bonus will be credited as $25 cash. However, withdrawals from cleared bonus money are capped at $100; but with higher membership level, you’ll be able to withdraw more ($500 at the highest level).
Another condition worth noting that 21 Dukes Casino imposes is betting amount caps when playing through a bonus. The maximum amount per bet or spin that can be placed is $5. Placing single bets of more than $5 when playing through a bonus will lead to all winnings being voided. In our opinion, this low cap only makes it sufferable to clear bonuses, because you’ll have to play a lot of games to meet their high playthrough requirements. For example, for the $21,000 you’ll have to wager if your first deposit is $200, you’ll need to play 4,200 games. With only 7 days to clear a bonus, gameplay can easily become a race against time and become less exciting.
Wagering Contributions
Our calculations so far (e.g. wagering $21,000 to clear the first deposit bonus of $200) only apply when games contribute maximally to playthrough. However, not every game contributes maximally to playthrough; and playing such games will mean spending even more and waiting even longer to clear the bonuses and any winnings. Thus, you want casinos where games contribute well to play through.
In 21 Dukes Casino, the contribution of games to playthrough differs when playing with deposit bonuses and when playing with free bonus money. For the deposit bonuses: Bingo contribute 800%; Slots contribute 100%; Video Poker contribute 20%; Roulette, Casino War, Mini-Baccarat, and Weed Whacker contribute 10%, while Blackjack contributes 2.5%. For the bonus money: Bingo contribute 200%; Slots contribute 25%; Video Poker contribute 5%; Roulette, Casino War, Mini-Baccarat, and Weed Whacker contribute 2.5%, while Blackjack contributes 0.625%.
If you choose to play only video poker games, to clear the bonus of $200 (redeemed from the first deposit of $100), because these games contribute 20% to playthrough and not 100%, instead of having to wager $21,000, you’ll have to wager $105,000. With the $5 single bet cap, it’ll require playing 21,000 individual games. Whooping!
That said; if you’re not for the casual games (Bingo), you’ll only have slots to clear your bonuses in record time. This is disappointing because, in some other casinos, you’ll find other games such as Keno and scratch card games with 100% contribution. Also, the contribution of other games to play through in 21 Dukes as compared to other casinos swings back and forth. For example, while video poker has a 20% contribution in 21 Dukes Casino, in most other casinos it gives only an 8% contribution; also while Blackjacks in 21 Dukes Casino contribute only 2.5% to playthrough, in most casinos most blackjack games contribute 8% to playthrough.
Thus, before choosing to redeem bonuses and playing with casino bonuses, you’ll want to make sure that the casino allows your favourite games (that you’ll most likely be playing) to contribute well to play through so that you can clear the bonus and be ready for withdrawal as soon as possible.
Banking
21 Dukes 100 Free Spins
Deposit
To play real money games for the chance to increase your bankroll, you’ll have to load your casino account. Thus, you need a range of fast and easy deposit options so that loading your account will be a breeze no matter where you are resident.
21 Dukes Casino ticks the box in this regards. They support a long list of options that include American Express, Visa, Master card, EcoPayz, Maestro, Neteller, PaySafeCard, Entro Pay, iDeal, Sofort banking, Poli, Qiwi, Skrill, Web Money, InPay, Neosurf, Astro Pay, Flexepin, and Bank Wire Transfer. However, this is the range of options supported; and not all will be available to you from your location. However, in every location served by 21 Dukes Casino, deposit options available will include one or more credit cards, e-wallets, and bank transfer option; so depositing money into your account should not be a problem.
The deposits are mostly processed instantly, and you’ll have the funds in your account almost immediately. For most methods, the minimum deposit is $10. Thus, you don’t need to be a high roller to play in the casino.
Withdrawals
You’ll also need a wide range of withdrawal options so that you’ll have issues with finding a supported means when you need to withdraw your winnings. Though the withdrawal options that 21 Dukes Casino supports are not as many as their deposit counterparts, you’ll not be short of options for making withdrawals. You can choose between Bank wire transfer, money transfer, Neteller, Skrill, EcoPays, and Bitcoin.
When it comes to limits, the minimum that can be withdrawn is $50, while the maximum is $4,000 per week. Thus, you only need to roll over the deposit 5 times before qualifying for withdrawal.
Also, since players will not want to wait for too long after requesting payment to get the payout, another important consideration is withdrawal processing time. In this regards, 21 Dukes Casino like its sister sites has a 72 hours withdrawals processing time, before the payments are issued via the selected withdrawal option. The 72 hour waiting time is relatively long and can see some shortening for the Casino to offer faster payouts. That said; after payments are issued, how long it will take for you to receive it will depend on the selected methods. The web wallets are the fastest as they take 0 – 48 hours; while the bank transfer options take 5 – 7 days.
Customer Support Service
Players will always have reasons to contact customer support service; it could be to make inquiries, offer a suggestion, or lay a complaint. Whatever the case, everyone will want a prompt and helpful response from the department; thus, the ideal online casino should have a responsive customer support department.
The first place to get answers is the FAQ page on the website. The page holds answers to a lot of questions; and for easy navigation, these are sorted into most popular, account, verification process, promotions and bonuses, deposits, withdrawals, wagering requirement, and technical support. It shows that almost every topic is treated.
However, if the self-help FAQ articles are not satisfactory, you can directly contact a customer support agent using any of email service by sending your submissions to support@21dukes.com. You may have to wait for up to 24 hours or more to get an e-mail response, and that is where you’ll want instant feedback options. However, 21 Dukes Casino does not support either the telephone service or live chat.
Restricted Countries
Online Casinos do not accept players from every territory, and 21 Dukes Casino is no different. IF you’re resident in some countries, the casino will not be able to accept your registration or process bets for you. These countries include:
Afghanistan, American Samoa, Anguilla, Armenia, Aruba, Azerbaijan, Belgium, Belarus, Belize, Bermuda, Bosnia and Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, China, Comoros, Costa Rica, Cuba, Curacao, Cyprus, Czech Republic, Democratic Republic of Congo, Denmark, Djibouti, Eritrea, Estonia, Ethiopia, France, French Guiana, French Polynesia, Gambia, Georgia, Ghana, Gibraltar, Greece, Guam, Guinea, Haiti, Hungary, India, Islamic Republic of Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Kazakhstan, Kyrgyzstan, Latvia, Lebanon, Liberia, Libya Arab Jamahiriya, Lithuania, Madagascar, Malawi, Mali, Malta, Mauritania, Mayotte, Moldova, Montserrat, Mozambique, Netherlands, New Caledonia, Nicaragua, North Korea, Northern Mariana Islands, Pakistan, Philippines, Puerto Rico, Republic of Congo, Republic of Russia Federation, Romania, Rwanda, Saint Helena, Saint Pierre and Miquelon, Saint Kitts and Nevis, Senegal, Serbia, Sierra Leone, Slovakia, Solomon Islands, Somalia, Sudan, Syrian Arab Republic, Tajikistan, Togo, Turkmenistan, Turks and Caicos Islands, Ukraine, United Republic of Tanzania, United States, United States Minor Outlying Islands, United States Virgin Islands, United Kingdom, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis and Futuna, Yemen, and Zimbabwe.
21 Dukes Free Spins Slots
Summary
21 Dukes Casino is another legit and safe casino from the tables of Blacknote Entertainment Group. With their license from Curacao and their operating history, the casino comes out as reliable. On the entertainment front; there is a wide range of online casino games on offer (which includes slots, table games, video pokers, bingo, etc), and these are supplied by many of the best casino game providers, (which includes Microgaming, Betsoft, etc). So 21 Dukes Casino has the quantity and quality of online casino games to satisfy every entertainment need.
They also provide excellent promotions, which include one of the most attractive welcome bonuses in the industry. With the range and type of banking options supported, easy deposits and withdrawals are guaranteed. There are no progressives, but there are many fixed jackpots with pot sizes that will make you forget the progressives.
The major bump of the road is the bonus conditions of the casino. With a high wagering requirement and low single bets when playing through bonuses, it’ll be relatively difficult to clear bonuses in the casino. That said; if you’ll rather not redeem bonuses, 21 Dukes Casino will be all roses.
Pros:
- Offers a variety of online casino games which includes slot games, table games, video poker games, and casual games
- Offers live dealer games
- Offers a lot of jackpot games, with some having tantalizing 6 and 7 figure pots
- The welcome bonus includes 25 no-deposit free spins
- The welcome bonus includes match bonus up to $6,750 spread to cover the first five deposits
- A lot more promotions are offered which includes cash back, huge tournament prizes, and a rewarding VIP program
Cons:
21 Dukes Free Spins Games
- Does not offer Crap games
- Jackpot games don’t have a separate section
- Low $100 maximum withdrawal cap from the sign up free plays
- The wagering requirement for deposit bonuses is a high “35 times (bonus amount + deposit amount)”
- Maximum single bets allowed when playing through a bonus is capped at a low $5
- Relatively long withdrawal processing time
- Telephone service and live chat are not supported
- Players from over 110 countries are not supported which includes the US